Refund and Returns Policy

Thank you for shopping with Sui dhaga Creations. We strive to provide you with high-quality home decor products that meet your expectations. However, we understand that sometimes a return or refund may be necessary. Please read our Return and Refund Policy carefully to understand your rights and obligations.

Returns

1.1 Eligibility for Returns

We accept returns within 3 days from the date of purchase. To be eligible for a return, the following conditions must be met:
The item must be unused, undamaged, and in its original packaging.
The item must be accompanied by the original receipt or proof of purchase.
The item must be eligible for return according to the specific criteria mentioned below:

1.2 Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products.
Clearance or sale items.
Gift cards or vouchers.

1.3 Return Process

To initiate a return, please follow these steps:

Before all these steps please make the video before unboxing the parcel so there should be no trust issue with anything.
Contact our customer support team within the specified return period to notify us of your intention to return the item.
Our customer support team will provide you with detailed instructions regarding the return process, including the return address and any additional requirements.
Pack the item securely in its original packaging, along with the receipt or proof of purchase.
Ship the item back to us using a reliable shipping method. We recommend using a trackable shipping service and obtaining a shipping receipt for your records.
Once we receive the returned item and verify its eligibility, we will process the return accordingly.

1.4 Return Shipping Costs

If the return is due to our error (e.g., defective or damaged item), we will cover the return shipping costs. However, if the return is not due to our error, the customer is responsible for the return shipping costs. So please make an video before unboxing the parcel.

Refunds

2.1 Refund Process

Upon receiving and approving the returned item, we will initiate the refund process. The refund will be issued in the original payment method used for the purchase unless otherwise specified by the customer. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

2.2 Non-Refundable Items

The following items are non-refundable:

Shipping charges (if applicable).
Gift cards or vouchers.

2.3 Partial Refunds

In certain cases, we may issue partial refunds for items that are returned with missing parts, damaged packaging, or signs of use. The amount of the partial refund will be determined based on the condition of the returned item.

Exchanges We currently do not offer direct exchanges for items. If you wish to exchange an item for items that are returned with missing parts, damaged packaging, or signs of use. The amount of the partial refund will be determined based on the condition of the returned item.

Exchanges

We currently do not offer direct exchanges for items. If you wish to exchange an item for a different product, you will need to follow the return process outlined above and place a new order for the desired item separately.

Damaged or Defective Items

If you receive a damaged or defective item, please make a video of it and then contact our customer support team immediately. We will work with you to resolve the issue promptly, either by arranging a return and refund or by providing a replacement item, depending on the circumstances.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at the website of Sui Dhaga Creations.

Traditional Decor

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